PRIVACY POLICY 

Effective Date: January 1st 2026 
Last Updated: January 1st, 2026 

This Privacy Policy explains how GAIL Network Ltd (“GAIL”, “we”, “our”) collects, uses, shares, and protects personal information through the GAIL Learning Portal, hosted on the BenchStep LMS platform. 

By using the Portal, you consent to this Policy. 

1. Scope 

This Policy applies to: 

  • All users and visitors of the Portal 

  • All personal data collected during registration, course participation, and communication 

  • All data managed by GAIL as the platform operator 

2. Age Restriction 

  • You must be 18 years or older to use the Portal. 

  • We do not knowingly collect data from anyone under 18. If discovered, such data will be deleted. 

3. Information We Collect 

We may collect: 

  • Personal Information: Full name, email, organization, job title 

  • Account Data: Course progress, assessments, login activity 

  • Device & Technical Data: IP address, browser type, operating system 

  • Support Communications: Help requests, feedback, or emails 

4. How We Use Your Information 

We process your data to: 

  • Register and manage your account 

  • Deliver and track learning progress 

  • Respond to support inquiries 

  • Improve content and platform performance 

  • Ensure compliance and protect security 

5. Legal Basis for Processing 

Under the UK GDPR, our legal bases for processing include: 

  • Consent (e.g. marketing communications) 

  • Performance of a contract (e.g. course access) 

  • Legal obligation 

  • Legitimate interest (e.g. security, analytics) 

6. Cookies & Third-Party Tools 

  • The Portal uses cookies to maintain functionality and gather usage insights. 

  • Some content may be embedded from or linked to third-party services (e.g., YouTube, quiz tools). These services may collect data under their own privacy policies. 

  • Users are encouraged to review third-party policies when interacting with external content. 

7. Data Sharing 

We do not sell or rent personal data. Data may be shared with: 

  • BenchStep, for LMS infrastructure and technical delivery 

  • Authorized service providers, under data protection agreements 

  • Legal authorities, when required by law 

8. International Transfers 

If data is processed or stored outside the UK, appropriate safeguards (e.g. Standard Contractual Clauses) will be in place to protect your information in line with UK GDPR requirements. 

9. Data Retention 

  • We retain data for as long as your account is active and for a reasonable period afterward for legal or audit purposes. 

  • You may request account deletion unless retention is required by law. 

10. Your Rights 

Under UK GDPR, you have the right to: 

  • Access your personal data 

  • Correct or update inaccurate data 

  • Request deletion or restrict processing (subject to legal basis) 

  • Withdraw consent 

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) 

To exercise your rights, contact: support@gailnetwork.com 

11. Data Security 

We take data protection seriously and use: 

  • SSL encryption 

  • Access control and authentication 

  • Secure hosting via BenchStep 

  • Regular monitoring and audits 

12. Data Breach Notification 

In the event of a data breach affecting your personal information, we will notify you in accordance with applicable UK data protection laws. 

13. Changes to This Policy 

We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. 

14. Contact 

For privacy-related questions or to make a data request, contact: 
support@gailnetwork.com 

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